Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a site we cover? This page explains how to reach us and what we can help with.
How to reach the team
The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — the brand name, the page you're referring to, or a screenshot if relevant — and we'll get back to you as soon as we're able to. We read every message that comes in, though response times can vary depending on volume.
What we can and can't help with
We're an independent research and comparison site, not a casino operator, a payment processor or a regulator. That means there are limits to what we can do:
- We can correct factual errors on our pages, update outdated information, and pass on feedback about brands featured on fluidcreativity.co.uk.
- We cannot access your casino account, process a withdrawal, resolve a dispute over a bonus, or intervene on a payment issue. Those matters sit with the operator you're dealing with, and you'll need to contact their support team directly.
- We cannot offer financial, legal or gambling-treatment advice. If you're concerned about your own gambling, our Responsible Gambling page has information on where to find independent support.
Reporting an issue with a listed site
If you've had a poor experience with one of the operators mentioned on fluidcreativity.co.uk — slow payouts, unclear bonus terms, or anything else that doesn't match what we've published — let us know. We use reader feedback alongside our own research when we revisit and update rankings, so specifics help. Include dates, screenshots and the exact bonus or promotion involved where possible; vague reports are harder for us to act on.
Before you get in touch
A few things are worth checking first, since they cover the most common questions we receive:
- For an overview of how sites are assessed and what our ratings reflect, see our main Non GamStop Casinos guide.
- For details on our editorial standards and who's behind the site, visit About Us.
- For the legal terms governing use of this site, check our Terms and Conditions.
A note on gambling age and self-exclusion
Everything on fluidcreativity.co.uk is intended for readers aged 18 and over. If you've previously self-excluded through GAMSTOP and are reconsidering your options, we'd encourage you to read our guidance on self-exclusion and responsible play before making a decision, rather than relying solely on messages sent to us directly — we can point you to resources, but we're not a substitute for professional support services.
Advertising and partnership enquiries
If you represent a casino brand and want to discuss featuring on fluidcreativity.co.uk, or you're a business interested in a partnership, email us with the details and we'll respond if it's something we can consider. Commercial relationships never determine how a brand is rated or ranked on this site — our review process is kept separate from any advertising discussions.